ABOUT TANBOURA

Step into the ultimate destination where music and creativity thrive, bringing unforgettable celebrations to life.

Our app facilitates access to various stores that complement celebrations for both children and adults. It provides purchasing and rental services from multiple stores, as well as appointment booking services for various singers, musicians, and more.

Our mission is to provide customers with a smooth and easy way to order from various stores, enhancing convenience and satisfaction. Tanboura streamlines the ordering process by offering an intuitive interface to browse and purchase from a wide range of vendors. With a focus on ease of use and efficiency, we ensure a seamless shopping experience, allowing customers to effortlessly compare options, place orders, and receive updates. Our goal is to simplify the buying process, saving time and enhancing satisfaction for all users.

FEATURES OF TANBOURA

  • Multi – Vendor Marketplace.
  • Seamless Transactions.
  • Booking with professional musicians and DJs.
  • Buying and renting from a variety of shops.
  • Promotion and offers.

FAQs

When you download the application and start browsing, you will encounter a mandatory page that requires you to enter your email, password, and other necessary information before you can complete the browsing and purchasing process.

Browse through the available multi-builders, select the items you want to purchase, add them to your cart, and proceed to checkout. Follow the instructions to finalize your order.

We accept major credit cards, debit cards, and various digital payment methods such Apple Pay, and Google Wallet.

At the moment, we do not accept cash payments. However, we are continuously exploring options to enhance our payment methods, and cash payments may be considered in the future. Thank you for your understanding.

Once your order is placed, you will receive a confirmation email with a tracking number. You can use this number to track your order's status through the app. Once your order is placed, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor your order's progress through the app or directly on the courier's website. Additionally, within the app, you'll find a booked session and order history section, allowing you to easily follow up on the status of your purchase. Please note that while purchasing items may take up to 24 hours from the time of order placement for processing, renting and booking services will adhere to the scheduled time slot.

The delivery time for your order depends on various factors such as item availability and location. Typically, orders are processed and dispatched within 24 hours of placement. However, actual delivery times may vary. Rest assured, we strive to deliver your order to you as quickly as possible while ensuring the highest standards of quality and service."

If you experience any issues with your order, please contact our customer support team through the app or email us at info@tanboura.com. We are here to help.

You can contact our customer support team via the 'Contact Us' section in the app or email us directly at info@tanboura.com.

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To update your account information, go to the ‘Account ' section in the app, select 'My Profile,' and make the necessary changes.

Discounts and promotions vary depending on the multi-vendors, and they may choose to offer them based on occasions and seasons. If available, customers can apply discount codes within the app.
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